Accessibility Plan

Prelude

About Monette Express

As a moving company specializing in long-distance, commercial, and institutional moving, 141273 Canada Inc., known as Monette Express, offers flexible solutions tailored to the client's needs. Our strategy is to offer a turnkey service, from packing to unpacking the client's belongings, ensuring a hassle-free move.

Disclaimer

The information contained herein does not constitute legal advice. Monette Express and all of its content contributors assume no liability for any circumstances arising from the adoption, or decision not to adopt, any recommendation contained in this document.

Section A : Accessible Canada Act

Introduction

The Accessible Canada Act is a federal law created to identify, remove, and prevent barriers that people with disabilities face every day. Passed in 2019, the main objective of this law is to create a Canada free of these barriers by 2040. To this end, the law requires federally regulated employers with 100 or more employees to prepare and publish an initial accessibility plan.

Taking a look at a problematic situation

Monette Express will consider requests to address problematic situations related to physical, psychological and aging disabilities by email at info@monetteexpress.com, by mail at 6505 rue Zéphirin-Paquet suite 700 Québec, Québec, G2C 0M2 or by phone at 418-840-1234.

Actual Situation

Context

The organization has taken concrete steps to make its offices and warehouses accessible to people with mobility limitations, including wheelchair and walker users. These adjustments aim to provide an inclusive welcome to anyone wishing to visit our premises or use our on-site services.

• Wide, compliant doors (32 inches) allow easy wheelchair access.
• Reserved parking space for people with disabilities.
• Secure access ramp at the entrance to the main building.
• A "landing" door at the warehouse entrance facilitates the receipt or shipment of specialized equipment for partners or clients with special needs.

Obstacles

Obstacle #1: Aging Population

With an aging population, more and more elderly or vulnerable people are having to change their living environment. The moving process is often a significant source of physical and emotional stress.
The organization recognizes that every person has the right to be treated with dignity, respect, and empathy, regardless of their physical or psychological limitations.

Actions to be taken:

• Staff training in respect and support
  All employees receive training on compassionate communication, active listening, and respect for elderly or vulnerable clients.
• In-home assessments available (Quebec City only)
  A representative can visit the client's home to assess moving needs and facilitate planning for those with mobility difficulties.
• Accessible and empathetic customer service
  Our team is trained to welcome and address client concerns, whether physical, psychological, or emotional, and adapts to each client's pace.

Obstacle #2 : Communication et technologies

Monette Express recognizes that using technology can be a source of stress or difficulty for some people, particularly seniors or people with sensory or cognitive limitations. As a small business, we are continually working to make our website more accessible and reassuring.

Action:

Practical Tips for Accessible Navigation We recommend that our visitors use the accessibility features offered by their browser (such as Google Chrome), such as:

• Zooming the page to enlarge the text;
• Dark or light mode depending on visual needs;
• Voice reading on some systems.

Creation of Explanatory Videos (Goal: 2028)
The company plans to add short, accessible, subtitled videos explaining:

• Our moving services;
• The typical process of a visit or contract;
• Answers to frequently asked questions. These videos will aim to reassure customers by simplifying information through a visual format.

Gradual adaptation according to our capacity
As an SME, we adapt our digital tools according to our means, while respecting accessibility principles. We prioritize a human and personalized approach for anyone having difficulty accessing information online.

Monette Express recognizes that using technology can be a source of stress or difficulty for some people, particularly seniors or people with sensory or cognitive limitations. As a small business, we are continually working to make our website more accessible and reassuring.

Action:

Practical Tips for Accessible Navigation
We recommend that our visitors use the accessibility features offered by their browser (such as Google Chrome), such as:

• Zooming the page to enlarge the text;
• Dark or light mode depending on visual needs;
• Voice reading on some systems.

Creation of Explanatory Videos (Goal: 2028)
The company plans to add short, accessible, subtitled videos explaining:

• Our moving services;
• The typical process of a visit or contract;
• Answers to frequently asked questions. These videos will aim to reassure customers by simplifying information through a visual format.

Gradual adaptation according to our capacity
As an SME, we adapt our digital tools according to our means, while respecting accessibility principles. We prioritize a human and personalized approach for anyone having difficulty accessing information online. Obstacle numéro 4 : Alternative de paiement

Monette Express recognizes that some individuals may encounter barriers when using online or digital payment technologies due to physical, sensory, or cognitive limitations. To promote accessibility and independence for all customers, alternative payment solutions are offered and adapted to individual needs.

Actions to be taken:

• Remote payment by credit card Secure payment by phone, with assistance from the mover or a company representative if necessary.
• Interac e-Transfer
  Simple and accessible payment for customers using online banking.
• Cash payment
  Offered as an option for customers who do not have access to digital technologies or who prefer a traditional method.
• Continuous search for solutions
  The organization is committed to regularly evaluating other accessible payment options based on the evolving needs of its customers and their ability to obtain the solution.

Obstacle #5: Assessment of Current and Future Employees
In accordance with the Canadian Human Rights Act, the organization does not question job applicants about their health or the presence of functional limitations, in order to avoid any form of discrimination.
However, to foster an inclusive and accessible work environment, the company wishes to implement a confidential mechanism allowing employees to voluntarily report any situation requiring reasonable accommodation.

Action to be taken

• Starting in September 2025, a voluntary declaration form will be provided to new employees after their official hiring.
• This form will allow employees to indicate, if they wish, whether they have a functional limitation or disability, and whether they would like to discuss an accommodation with management or human resources.
• No consequences will result from refusing to complete this form. The information will be treated confidentially. • The company is not responsible if it is unable to meet the person's needs

Conclusion

Monette Express is committed to adapting its services and practices to meet the requirements of the Accessible Canada Act. In particular, it intends to strengthen its customer service to better meet the needs of an aging population, develop its online presence, and promote inclusive employment, to the extent that positions can be performed while meeting the required quality standards. Furthermore, the company will ensure that it offers a variety of payment methods, including traditional methods, and will identify the specific needs of its current employees who may have disabilities, in order to provide them with a more accessible work environment.

Definition

Accessibility

Accessibility allows people with specific challenges to access the information available on its website. It also overcomes certain technical constraints to facilitate navigation.

Barrier

The Accessible Canada Act was adopted in 2019 with the goal of making Canada a barrier-free country by January 1, 2040. A barrier is defined as anything that may prevent persons with disabilities from fully participating in Canadian society.

Disability

An impairment, including a physical, intellectual, cognitive, mental, or sensory disability, a learning or communication disability, or a functional limitation, whether permanent, temporary, or episodic in nature, whether manifest or not, and whose interaction with a barrier hinders a person's full and equal participation in society.

Gouvernement du Québec, https://www.quebec.ca/accessibilite, le 2025-05-29
Gouvernement du Canada, https://www.canada.ca/fr/emploi-developpement-social/programmes/canada-accessible/sommaire-reglements-loi.html , le 2025-05-29

Gouvernement du Canada, https://laws-lois.justice.gc.ca/fra/loisAnnuelles/2019_10/page-1.html, le 2025-05-29

Appendix

Recommendation Form

Monette Express aims to improve the accessibility of its services and facilities. We invite you to share your suggestions, comments, or concerns with us.

We take every message seriously, but receiving a recommendation does not constitute a legal commitment to implement it.